Privacy Policy and SMS Terms & Conditions
1. Introduction
Welcome to Synergy Wellbeing. At Synergy Wellbeing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your information, particularly focusing on how we handle phone numbers used for SMS communications.
2. Information We Collect
2.1 Phone Numbers
We collect phone numbers exclusively for the purpose of sending SMS communications related to the services we provide or inquiries initiated by you. This may include updates, or notifications. We do not collect any personal information unless voluntarily provided by you.
2.2 Other Information
In addition to phone numbers, we may collect other personal information if you choose to provide it, such as your name, email address, or any additional contact details. This information is used to enhance our communication with you.
3. How We Use Your Information
3.1 Phone Numbers
Your phone number is used solely for sending SMS messages related to our services. This includes:
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- Updates and alerts relevant to the services you receive at Synergy Wellbeing
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- Service notifications
3.2 Other Information
Any additional personal information you provide will be used to:
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- Communicate with you effectively
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- Fulfill your requests and inquiries
4. Information Sharing
4.1 Legal Requirements
We may disclose your information, including phone numbers, if required to do so by law or to comply with legal processes. This includes responding to requests from governmental or regulatory authorities.
4.2 Service Providers
We may share your phone number with third-party service providers who assist us in sending SMS messages. These service providers are contractually obligated to protect your information and use it solely for the purpose of providing SMS services on our behalf. They are prohibited from using your phone number for any other purposes.
4.3 Consent and Confidentiality
The phone number and SMS consent you provide are confidential and will not be shared with other parties beyond those described above. We take appropriate measures to ensure the security and confidentiality of your phone number.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. While we strive to safeguard your data, please be aware that no security system is impenetrable, and we cannot guarantee absolute security.
6. Your Rights
6.1 Access and Correction
You have the right to access or correct certain personal information collected by this website or via SMS communications that we hold as allowed by law. If you wish to exercise these rights, please contact us using the information provided below.
6.2 Opt-Out
You can opt out of receiving SMS messages from us at any time by following the instructions provided in the SMS or by contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at:
Synergy Wellbeing
2202 E 49th St
Tulsa, Oklahoma 74105
carenavigator@synergytulsa.com
918-749-1840
Thank you for trusting Synergy Wellbeing. We are committed to protecting your privacy and ensuring that your information is handled with care.
SMS Terms & Conditions
1. SMS Consent Communication
The information 918-749-1840, 918-940-4321 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Synergy Wellbeing, you may receive messages related to the following (provide specific examples):
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- Billing inquiries
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- Appointment reminders
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- Follow-up messages
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive 2-3 SMS messages per week related to your appointments, account status, etc.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt-in to receive SMS messages from Synergy Wellbeing in the following ways:
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- Verbally, during a conversation
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- By submitting an online form
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- By filling out a paper form
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal.
7. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 918-749-1840.
8. Standard Messaging Disclosures
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- Message and data rates may apply.
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- You can opt out at any time by texting “STOP.”
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- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
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- Message frequency may vary